Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Case Timer for Service Console
by Salesforce LabsSalesforceFree
Tracks time spent by agents viewing Cases in the Salesforce Service Console.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Starts a timer when an agent opens a Case record and pauses it when the Case tab loses focus. The timer resumes when the Case returns to focus, and a time log is created when the tab closes or the Case status changes. The component shows users who accessed the Case and their recorded time, with reports and a dashboard for aggregate views.
Key capabilities
from the Salesforce AppExchange listingAutomatic case timing
Starts timing when a Case record opens and pauses when navigation leaves the Case tab.
Focus-based resumption
Resumes the timer when focus returns to the Case record.
Time log creation
Creates a record of time spent when the Case tab closes or the Case status is updated.
User activity log
Displays users who have had contact with the Case and their time spent on it.
Manual timer controls
Allows manual log creation and manual pausing or starting of the timer.
Reports and dashboard
Includes reports and a dashboard for identifying trends and tracking progress.
Who it's for
The add-in is for agents working with Cases.
How it compares
Case Timer for Service Console focuses on time spent viewing Cases and includes a user activity log, reports, and a dashboard. Record Time Tracker - 100% Native can automatically or manually record time against any Salesforce record, including Cases, Leads, Tasks, and Opportunities. Case Timer for Service Console is free, while Record Time Tracker - 100% Native is freemium.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Record Time Tracker - 100% Native | Freemium | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
More from Salesforce Labs
Similar plugins in Salesforce Platform · Customer Service
View all 340 →
Docusign eSignature for Salesforce: The trusted eSignature solution
Send, sign, track, and store agreements from Salesforce records with DocuSign eSignature.
Docusign, IncPaid
Docusign CLM: Streamlined Contract Lifecycle Management
Manage contracts in Salesforce with templates, negotiation tools, approvals, workflows, repository search, and analytics.
Docusign, IncPaid
Data Sync Pro
Automates data processing, rules, UI lists, action buttons, and cross-org synchronization in Salesforce Platform.
PUSHTOPICFreemium
What the vendor says
«As a new Case record page is opened by an agent, the case timer clock will automatically begin counting the time spent viewing the Case. When the Case tab is navigated away from, the timer is paused, resuming when focus is returned to the case record. When the case tab is closed (or the case status updated), a record …»