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Case Milestone Display
by CX LabsSalesforceFree
Display case SLA milestones on Salesforce case record pages for internal or external stakeholders.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Displays case milestones and SLA times on a Salesforce case record page. The component can be added to a Communities case record page by providing the record ID. It can also be placed directly on an internal case record page.
Key capabilities
from the Salesforce AppExchange listingSLA time display
Visually displays SLA times for case stakeholders.
Case milestone component
Provides a Case Milestones component for Salesforce case record pages.
Communities support
Allows the component to be used on a Communities case record page with a record ID.
Use cases
- Show SLA times during external self-service interactions.
- Present case milestones to internal stakeholders on a case record page.
Who it's for
Customer service teams and stakeholders involved in internal or external case interactions.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Engage with your stakeholders and communicate SLA times quickly. Use the Case Milestones component on a communities case record page by plugging the recordId in. Internally, just place the component on a case record page. Visually display SLAs with your internal or external stakeholders during self service …»