Orange - Flexible Contact Center with Salesforce - Telephony | CTI | ACD | IVR
Connects a cloud contact center with Salesforce for telephony, call routing, interaction tracking, and reporting.
Orange BusinessPaid
Card Payments
by Total System Services LLC (TSYS)SalesforcePaid
Manage one-time and recurring card-balance payments in Salesforce, with payment data available to service agents.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Lets cardholders set up and manage one-time or recurring payments toward card balances in the same interface used for other banking or card activities. The no-code app integrates payment data into Salesforce. Branch and contact center agents can set up and manage card-balance payments from their Salesforce screen. The app also brings customer financial data together for customer service and portfolio management.
Key capabilities
from the Salesforce AppExchange listingOne-time payments
Cardholders can set up payments toward their card balance.
Recurring payments
Cardholders can set up and manage recurring payments toward their card balance.
Payment self-service
Cardholders can manage payments within the interface used for other banking or card activities.
Agent payment management
Branch and contact center agents can assist with setting up and managing card-balance payments from Salesforce.
Financial data integration
The app brings customer financial data together in Salesforce.
No-code operation
The app is described by the vendor as a no-code app.
Use cases
- Cardholders can manage card-balance payments without logging in to multiple systems.
- Branch and contact center agents can view customer financial information while assisting with payment setup or management.
Who it's for
Cardholders, branch agents, contact center agents, and financial institutions.
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Reduce technical overhead expenditure as TSYS has already done the integration development and data orchestration for you, freeing up your financial and technical resources for other priorities. • Optimize customer service channels. A digital-first, self-service experience reduces customers’ need for assistance in …»
Official marketplace listing
Marketplace
Publisher
Total System Services LLC (TSYS)
Updated on marketplace
Facts verified