Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Callbox
by L5 Networks LTDASalesforceFreemium
Make and receive calls, log them on customer tickets, and access recordings in Salesforce.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Callbox adds cloud PBX functions to Salesforce. It supports inbound and outbound calls from Salesforce without an external dialer, records calls on customer tickets, and provides access to recordings, notes, and service history. Managers can monitor operation performance in real time, while sales, support, and customer success teams use shared customer communication data.
Key capabilities
from the Salesforce AppExchange listingInbound and outbound calls
Users can make and receive calls directly in Salesforce without an external dialer.
Automatic call logging
Each call is automatically recorded on the customer's ticket.
Recording access
Call recordings and notes are available in the customer's activity.
Service history
The customer communication history is available in one place.
Performance monitoring
Managers can monitor operation performance in real time.
Cloud deployment
The vendor describes Callbox as fully cloud-based without local infrastructure.
Who it's for
Sales, support, and customer success teams, as well as managers overseeing operations.
In the catalog
1,106 plugins in Salesforce Platform · Customer Service
Price distribution: 265 free, 166 freemium, 675 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Callbox é a solução da L5 Networks que transforma o atendimento ao cliente ao integrar funcionalidades de PABX em nuvem diretamente ao Salesforce. A comunicação se torna fluida, centralizada e com menos esforço manual. Com Callbox + Salesforce, você: - Realiza e recebe chamadas sem discadores externos; - Tem cada …»