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Brillio Voice of Customer for Affinity and Loyalty
by BrillioMicrosoft 365Paid
Analyzes customer conversations and interactions to measure brand affinity, loyalty, and sentiment.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Analyzes conversations and interactions from internal and external data sources. It measures sentiment in real time and tracks it over time. A dashboard displays selected measures related to customer affinity and loyalty.
Key capabilities
from the Microsoft Marketplace listingReal-time sentiment analysis
Analyzes sentiment from conversations and interactions in real time.
Sentiment tracking
Tracks sentiment over time.
Multiple data sources
Uses internal and external data sources for analysis.
Metrics dashboard
Displays selected measures in a dashboard.
In the catalog
2,531 plugins in Analytics
Price distribution: 125 free, 147 freemium, 1,350 paid, 909 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Successful enterprises go beyond metrics like sales figures and satisfaction surveys in order to understand how customers feel about their brand and products. They want to know the level of affinity their brand generates. They want to know how loyal their customers really are. The Brillio Voice of Customer (VOC) for …»