Zoho Desk
Adds Zoho Desk ticket management to Microsoft Teams, letting support executives view, create, and solve tickets within Teams.
Zoho Corporation Private LimitedPrice not published
ALVAO
by ALVAO s.r.o.Microsoft 365Price not published
Create, manage, search, and share IT tickets inside Microsoft Teams chats and Microsoft 365 Copilot.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCollaboration
UPDATED ON MARKETPLACE
What it does
ALVAO brings IT support functions into Microsoft Teams. Users can submit tickets from chats, read Knowledge Base articles, and view related tickets and assets. Agents can manage, search, filter, and share tickets in Teams, while solvers receive Teams notifications for new tickets. The app also supports ticket searches and filters through Microsoft 365 Copilot.
Key capabilities
from the Microsoft Marketplace listingChat ticket management
Users and agents can create tickets from Teams chats, and chat messages can be saved to existing tickets.
Ticket suggestions
ALVAO suggests related open tickets and relevant assets when a user describes an issue.
Knowledge Base access
Knowledge Base articles appear in Teams chats for users to read without opening ALVAO.
Agent ticket dashboard
Agents can manage, prioritise, search, and filter tickets by status or solver inside Teams.
Ticket collaboration
Agents can share tickets in conversations, flag messages as Important, and mark messages as Solution.
Teams notifications
Solvers receive Teams notifications when a new ticket arrives for a service they own.
Copilot ticket search
Microsoft 365 Copilot can find and filter tickets using natural-language queries.
Use cases
- A user can describe a problem in a Teams chat and receive related tickets, assets, or Knowledge Base articles in that conversation.
- An agent can save a chat conversation to the ticket record after following up with the user.
- A team can translate messages within a Teams conversation while working on an issue.
Who it's for
The listing names users, agents, and solvers as the intended roles.
How it compares
ALVAO, Zoho Desk, CoreGPT AI MeetSync, and osapiens for Outlook Add-in all use cloud deployment and have unknown pricing models. Flow Studio also uses cloud deployment but is listed as paid, while the other alternatives have unknown pricing. ALVAO was updated on Aug 2026; the alternatives were updated in Apr 2026, Jan 2026, Jul 2026, and Dec 2025 respectively.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Zoho Desk | Price not published | Cloud | |
| CoreGPT AI MeetSync | Price not published | Cloud | |
| osapiens for Outlook Add-in | Price not published | Cloud | |
| Flow Studio | Paid | Cloud |
In the catalog
958 plugins in Microsoft 365 · Collaboration
Price distribution: 19 free, 11 freemium, 100 paid, 828 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft 365
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«ALVAO IT Service Management for Microsoft Teams ALVAO for Teams brings IT support directly into Microsoft Teams, so users can get help without leaving the tools they use every day. When a user describes an issue in a Teams chat, ALVAO surfaces relevant tickets, related assets, and Knowledge Base articles straight …»