Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Aisera Assist
by Aisera, Inc.SalesforcePaid
Classifies, routes, and resolves support tickets across channels in Salesforce Platform.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Aisera Assist classifies, routes, and correlates tickets from multiple channels. It gives agents recommendations drawn from knowledge articles, macros, ticket fields, escalation and churn probabilities, similar tickets, and next actions. Agents access these functions through a configurable widget connected to the system of record or ticketing system. The product also provides self-service functions and searches multiple knowledge sources for resolution information.
Key capabilities
from the Salesforce AppExchange listingTicket classification
Automatically classifies tickets received through multiple channels.
Ticket routing
Automatically routes tickets.
Ticket resolution
Supports ticket resolution through self-service functions and agent recommendations.
Agent recommendations
Recommends actions using knowledge articles, macros, ticket fields, escalation and churn probabilities, and similar tickets.
Knowledge search
Searches across multiple knowledge sources for information related to ticket resolution.
Configurable agent widget
Provides a configurable widget connected to the system of record or ticketing system.
In the catalog
210 plugins in Salesforce Platform · Customer Service
Price distribution: 57 free, 33 freemium, 120 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
Similar plugins in Salesforce Platform · Customer Service
View all 210 →
Docusign eSignature for Salesforce: The trusted eSignature solution
Send, sign, track, and store agreements from Salesforce records with DocuSign eSignature.
Docusign, IncPaid
Docusign CLM: Streamlined Contract Lifecycle Management
Manage contracts in Salesforce with templates, negotiation tools, approvals, workflows, repository search, and analytics.
Docusign, IncPaid
Data Sync Pro
Automates data processing, rules, UI lists, action buttons, and cross-org synchronization in Salesforce Platform.
PUSHTOPICFreemium
What the vendor says
«Aisera Assist automatically classifies, routes, and resolves tickets across multiple channels. It integrates with all leading ticketing systems to offer agents AI-based recommendations based on knowledge articles, macros, ticket field values, escalation and churn probability, similar tickets, and next-best actions …»