Zenkraft | Salesforce-Native Automated Multi-Carrier Shipping, Tracking, Returns
Manage multi-carrier shipping, delivery options, tracking, labels, and returns within Agentforce.
Zenkraft, a Bringg SolutionPaid
Agentforce OMS Agent
by Salesforce LabsSalesforceFree
Manage order status requests, returns, exchanges, cancellations, and order updates in Agentforce.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCommerce
UPDATED ON MARKETPLACE
What it does
Handles shopper order-status requests and processes simple or complex returns. Customers can update order information and start exchanges or cancellations through conversation without human involvement. Guest Order Lookup provides order summaries, item summaries, and shipment details. The flow-based implementation can be customized and uses the Salesforce Order Management data model and processes.
Key capabilities
from the Salesforce AppExchange listingOrder status responses
Responds to shopper questions about order status.
Return processing
Processes simple or complex RMA returns.
Order modifications
Lets customers conversationally update order information.
Exchanges and cancellations
Lets customers initiate exchanges and cancellations without human involvement.
Guest order lookup
Provides guest access to order summaries, item summaries, and shipment details.
Flow customization
Uses a flow-based implementation that can be customized for business needs.
Use cases
- A shopper can ask about an order's status through a preferred channel.
- A customer can start a return, exchange, or cancellation without a service agent.
Who it's for
Service agents and shoppers.
How it compares
Agentforce OMS Agent handles conversational order-status requests, order modifications, exchanges, cancellations, and returns within Agentforce. Zenkraft | Salesforce-Native Automated Multi-Carrier Shipping, Tracking, Returns covers shipment quoting, fulfillment, tracking, and returns in Salesforce and supports shipping with more than 200 carriers.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Zenkraft | Salesforce-Native Automated Multi-Carrier Shipping, Tracking, Returns | Paid | Cloud |
In the catalog
16 plugins in Agentforce · Commerce
Price distribution: 4 free, 4 freemium, 8 paid
Pricing & deployment
Platform
Salesforce
Product
Agentforce
Deployment
Cloud
Pricing
Free
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What the vendor says
«Empower service agents with autonomous order management actions, connecting with shoppers on the channels they prefer Handle order status requests & process returns: Respond to WISMO order status questions from shoppers, seamlessly manage simple or complex RMA returns Offer self-service actions for order …»