Authenticx for Healthcare: AI Agent Assistance & Customer Insights
Adds healthcare-focused AI guidance and conversation analysis to Salesforce for patient interactions.
AuthenticxFreemium
Agent AI
by Kore.ai, Inc.SalesforcePaid
Supports Salesforce Service Cloud Voice agents with real-time guidance, interaction summaries, coaching, and guided workflows.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Agent AI provides real-time advice during calls in Salesforce Service Cloud Voice. It suggests next actions using the current interaction and the customer’s history, and can generate interaction summaries. Speech analysis provides context-specific coaching, while guided playbooks direct agents through complex interactions. Agents can search for information and customize or approve automated suggestions before sending them.
Key capabilities
from the Salesforce AppExchange listingReal-time coaching
Analyzes speech patterns and provides context-specific guidance during customer interactions.
Guided playbooks
Guides agents through complex interactions using procedures based on company standards for products, services, and brand.
Search assistant
Lets agents find relevant information within the agent workflow without switching between screens.
Agent override
Allows agents to customize or approve next-best-action suggestions before sending them.
Interaction summaries
Provides automated summaries of customer interactions.
Use cases
- Agents can use the system during calls when the next step depends on the current conversation and the customer’s history.
- Teams can apply guided procedures to complex customer interactions that require consistent handling.
Who it's for
Customer service agents and teams responsible for coaching and guiding agents.
How it compares
Agent AI combines call guidance, speech-based coaching, guided playbooks, interaction summaries, search, and agent approval of suggested actions. Authenticx for Healthcare: AI Agent Assistance & Customer Insights focuses on contextual support for healthcare conversations, while USU Agent Assist for Salesforce provides embedded enterprise knowledge search and editorial workflows. Agent AI’s description does not specify the healthcare focus of Authenticx or the knowledge-management workflows described for USU.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Authenticx for Healthcare: AI Agent Assistance & Customer Insights | Freemium | Cloud | |
| USU Agent Assist for Salesforce | Freemium | Cloud |
In the catalog
340 plugins in Salesforce Platform · Customer Service
Price distribution: 93 free, 41 freemium, 206 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Agent AI automates workflows on a single screen, offering agents real-time advice, automated interaction summaries, coaching and guided interactions. Using AI-powered suggestions Agent AI assists agents during calls by suggesting next-best actions based on the current interactions and each customer’s individual …»