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aceyus
by AceyusMicrosoft 365Paid
Visualizes contact-center data from multiple systems in real time through dashboards and reports.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Aceyus VUE integrates and normalizes data from disparate contact-center systems into a single repository. It provides real-time views of metrics and KPIs through dashboards. The product can display data from ACD, AI and bot, IVA and IVR, quality management, CRM, WFO and WFM, chat, and email platforms. It can also modify routing rules and agent skill groups, rename report data points, and show customer journey details.
Key capabilities
from the Microsoft Marketplace listingData integration
Combines data from disparate contact-center systems into a single repository.
Data normalization
Normalizes data from connected systems for reporting and visualization.
Real-time dashboards
Displays contact-center metrics and KPIs in real time.
Routing updates
Modifies contact-center routing rules and agent skill groups.
Report customization
Allows data points feeding reports to be customized and renamed.
Customer journey views
Provides detailed views of the customer journey for agent use.
Use cases
- Monitoring contact-center operations across legacy and cloud systems from one dashboard.
- Giving agents customer journey details while they engage with customers.
- Aligning report terminology with the terms used within an organization.
Who it's for
Contact-center operations teams, agents, and enterprise organizations.
In the catalog
2,531 plugins in Analytics
Price distribution: 125 free, 147 freemium, 1,350 paid, 909 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Aceyus VUE A simple, flexible, cost-effective solution to data visualization. As your contact centers become more challenging to manage, your customers demand more responsive contact center experiences. In this wave of rising expectations, many contact centers still access disparate data systems while managing agent …»