NICE CXone

Apps by NICE CXone

5 apps

5 plugins

Manage omnichannel contact-center interactions and routing inside Salesforce Platform.

Connects NICE CXone contact center functions with Salesforce for customer context, interaction routing, and agent controls.

Guides contact-center agents during live conversations in Salesforce with AI prompts on rapport, empathy, and active listening.

FreemiumCompare

Adds CXone telephony, IVR, and contact routing to Salesforce Service Cloud.

Connects LiveVox Contact Center with Salesforce for inbound and outbound calls, agent tools, routing, analytics, and workflow-linked dispositions.