CronSights

Apps by CronSights

3 apps

3 plugins

$WorkIt!® Case Timer - Automatic Handle Time Tracking for Lightning \ Classic for Salesforce — screenshot$

Tracks support-case handling time in Service Cloud by user, action, product, and case type.

Measure support-case lifecycle stages, durations, SLA results, and transfer rates in Salesforce Service Cloud.

Displays local times for Salesforce records and events, with planning tools for contacting people across time zones.