livepro
livepro integrates with Microsoft Teams to provide search, announcements, and bot interactions for knowledge management.
livepro Australia Pty LIMITEDPrice not published
Zap
by Zapiens Technologies SLMicrosoft 365Price not published
Answers questions in Microsoft Teams from a knowledge database and sends unanswered questions to organizational experts.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Zap receives questions in Microsoft Teams and searches its database for answers. When no answer is available, it sends the question to an organizational expert. New questions and answers are stored to expand the company knowledge base. The assistant also supports question categorization, answer editing, multiple information formats, and multiple languages.
Key capabilities
from the Microsoft Marketplace listingQuestion database
Stores questions together with their answers.
Question categorization
Categorizes questions by subject.
Expert identification
Identifies professionals with knowledge in specific organizational areas.
Answer editing
Supports automatic and manual editing of answers.
Multiple formats
Presents information in different formats.
Multilingual assistant
Provides a virtual assistant in multiple languages.
Use cases
- An employee can ask a question and receive a database answer when one is available.
- An unanswered question can be referred to an internal expert.
- A new expert response can be stored with the original question in the knowledge base.
Who it's for
Zap is for professional teams, organizational employees, and internal experts.
How it compares
Zap and livepro both use cloud deployment and have an unknown pricing model. Zap was updated on May 2022, while livepro was updated in Jul 2024.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| livepro | Price not published | Cloud |
In the catalog
67 plugins in Microsoft Teams · Customer Service
Price distribution: 1 free, 3 freemium, 26 paid, 37 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Maximize your organization's collective intelligence in Microsoft Teams. Zap is the virtual assistant created by Zapiens. Its artificial intelligence and its natural language processing mechanism allow it to generate an exponential, simple and intuitive knowledge system within your company, based on receiving …»
Official marketplace listing
Marketplace
Publisher
Zapiens Technologies SL
Updated on marketplace
Facts verified