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XSELL Agent Experience
by XSELL TechnologiesSalesforcePaid
Provides real-time AI coaching for voice and chat interactions in Salesforce Platform.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYSales
UPDATED ON MARKETPLACE
What it does
XSELL Agent Experience combines AI with human input to coach sales and service agents during customer interactions. It provides real-time guidance, recommendations, and decision support for voice and chat conversations.
Key capabilities
from the Salesforce AppExchange listingReal-time AI coaching
Provides AI-driven coaching during customer interactions.
Voice interaction support
Provides coaching for voice-based customer conversations.
Chat interaction support
Provides coaching for chat-based customer conversations.
Guided recommendations
Offers recommendations to guide agents during interactions.
Decision support
Provides decision support while agents handle customer conversations.
Human-in-the-loop workflow
Combines machine-generated support with participation from human agents.
Who it's for
Sales and service agents.
In the catalog
1,106 plugins in Salesforce Platform · Sales
Price distribution: 265 free, 166 freemium, 675 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Conversational AI fails because human communications are layered with emotion and subtlety. We believe it is imperative to bring real people into the conversation to achieve what technology alone cannot, blending machine predictability with human authenticity. This human-in-the-loop approach is what makes XSELL …»