Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
WeLoop
by WeloopSalesforcePaid
Collects Salesforce user requests, incidents, and bug reports through a widget shared with the application’s user community.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAdmin and developer tools
UPDATED ON MARKETPLACE
What it does
WeLoop provides a Salesforce widget for submitting improvement requests, needs, incidents, and bug reports from within the application. Community members can view, discuss, and react to submitted feedback, with discussion text translated live across more than 70 languages. Application managers can gather, prioritize, and pre-qualify requests before forwarding them to development tools such as Jira, ServiceNow, and GitLab. A customizable kanban dashboard gives managers an overview of requests and supports follow-up and qualification.
Key capabilities
from the Salesforce AppExchange listingFeedback submission widget
Users can submit improvement requests, needs, incidents, and bug reports through a widget in Salesforce.
Community feedback sharing
Submitted feedback is shared with the application’s user community for discussion and reactions.
Live conversation translation
The vendor states that user conversations are translated in real time into more than 70 languages.
Request prioritization
Application managers can prioritize and pre-qualify requests collected from users.
Kanban request dashboard
A customizable kanban dashboard provides an overview of requests and supports follow-up and qualification.
Development tool handoff
Requests can be sent to project management tools including Jira, ServiceNow, and GitLab.
Who it's for
Salesforce application managers and users of the same Salesforce application.
In the catalog
464 plugins in Salesforce Platform · Admin and developer tools
Price distribution: 274 free, 25 freemium, 165 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«First tool allowing all users of the same Salesforce application, organized into communities, to interact together, report their needs and requests of improvement. On the user side, WeLoop appears as an intuitive widget with a strong focus on the collaborative experience. Through the widget, users can collectively …»