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Value Analytics
by Salesforce LabsSalesforceFree
Analyzes Salesforce Platform usage against business KPIs using Event Monitoring logs and CRM data.
PRICINGFree
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Value Analytics combines Event Monitoring event logs with CRM data to examine how users interact with apps, objects, UI components, data rows, and custom code. CRM Analytics functionality connects these interactions with outcomes such as Opportunity win rate and Case resolution time. It also uses Apex error details to quantify revenue risk and includes a Technical Debt Counter for identifying apps, objects, or code that could be deprecated.
Key capabilities
from the Salesforce AppExchange listingEvent log analysis
Examines Salesforce Event Monitoring logs to analyze user interactions with implementation components.
CRM data augmentation
Combines event logs with CRM data and can use CRM data to add context to event activity.
KPI correlation
Relates implementation usage to expected outcomes such as Opportunity win rate and Case resolution time.
Apex error analysis
Uses Apex error details to quantify risk to revenue within the opportunity workspace.
Technical debt counting
Uses a Technical Debt Counter to identify apps, objects, or code that could be deprecated.
Use cases
- After a new implementation or sprint deployment, teams can examine whether users are following expected workflows.
- Sales teams can compare Path usage across teams and new hires.
- Service teams can examine whether Quick Actions are associated with case-closing activity or whether users are mass editing in list views.
Who it's for
Named users include CIOs, business analysts, product owners, admins, and developers.
In the catalog
332 plugins in Salesforce Platform · Analytics
Price distribution: 154 free, 33 freemium, 145 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«After a rollout of a whole new implementation, or a deployment after a particular sprint, CIOs, business analysts, product owners, admins, developers often ask the question: What are our users doing after they log in? But the real question to ask is: Are they doing what we expect them to do? Your expectation is based …»