Teamhood
Integration for Teamhood that adds notifications, work item creation, and expanded link cards to Microsoft Teams chat.
Eylean, UABPrice not published
TOPdesk
by TOPdesk b.v.Microsoft 365Free
Manage IT, Facilities, HR, and other service requests through a shared Microsoft Teams platform.
PRICINGFree
DEPLOYMENTCloud
CATEGORYCollaboration
UPDATED ON MARKETPLACE
What it does
TOPdesk gives service teams one platform for handling requests from several departments. Its portal supports submissions, status tracking, service requests, FAQs, and knowledge content. Teams can distribute calls, coordinate on projects, configure processes, and connect TOPdesk with Microsoft Outlook and Microsoft Teams.
Key capabilities
from the Microsoft Marketplace listingRequest intake
The portal accepts questions and requests across service areas.
Status tracking
People submitting requests can view progress through the portal.
Service catalog
A catalog presents available services, including room bookings and contract changes.
Knowledge content
FAQs and a knowledge base provide information for common questions.
Call coordination
Teams can assign and share calls within TOPdesk.
Process configuration
Departments can select processes and adjust terminology and categories.
External connections
TOPdesk offers integrations and an API for connecting with Microsoft Outlook and Teams.
Use cases
- A requester can send an issue to the appropriate service group through the portal.
- A department can combine internal services in one customer-facing location.
- Service teams can coordinate work with suppliers and other outside parties.
Who it's for
TOPdesk is intended for service teams in IT, Facilities, HR, and other departments.
How it compares
TOPdesk is free and cloud deployed. Teamhood is cloud deployed with an unknown pricing model and an update date of Apr 2025. Project Portfolio Management (PPM) by OnePlan and Fiix Software CMMS are paid, cloud-deployed alternatives updated in Dec 2025 and Feb 2026. Leah for Outlook has an unknown pricing model and a Jul 2026 update date, while Digital Asset Management - DAM by Wedia is paid, cloud deployed, and updated in Aug 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Teamhood | Price not published | Cloud | |
| Project Portfolio Management (PPM) by OnePlan | Paid | Cloud | |
| Fiix Software CMMS | Paid | Cloud | |
| Leah for Outlook | Price not published | Cloud | |
| Digital Asset Management - DAM by Wedia | Paid | Cloud |
In the catalog
1,010 plugins in Microsoft Teams · Collaboration
Price distribution: 19 free, 11 freemium, 100 paid, 880 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Free
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What the vendor says
«Give customers the best of all worlds What if your customers could easily get answers to all their IT, Facilities, HR or other service questions in one place? Without having to search for the right channel or person? TOPdesk’s Enterprise Service Management software (ESM) lets your service teams join forces and process …»