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Teams4IT
by SkillbaseMicrosoft 365Price not published
Provides Microsoft Teams access to knowledge bases, support tickets, and support contact options.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYHR
UPDATED ON MARKETPLACE
What it does
Provides knowledge-base search, access to current support tickets, and support contact options from Microsoft Teams. Organizations can configure links for creating incidents, creating requests, and scheduling support callbacks. The app connects through APIs to different tools and knowledge bases. An active Teams4IT account is required.
Key capabilities
from the Microsoft Marketplace listingKnowledge-base search
Searches connected knowledge bases from Microsoft Teams.
Ticket access
Provides access to current support tickets in Microsoft Teams.
Support contact
Provides access to support contact options.
Incident link
Provides a link to an ITSM portal for creating an incident.
Request link
Provides a link to an ITSM portal for creating a request.
Callback scheduling
Provides a link for scheduling a callback request from support.
Who it's for
Employees and organizations with an active Teams4IT account.
In the catalog
393 plugins in Microsoft Teams · HR
Price distribution: 7 free, 8 freemium, 87 paid, 291 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«The Teams4IT application offers your employees a unique access hub to IT support and knowledge. Through the Teams4IT application, the employee enjoys three functionalities directly from his Microsoft Teams interface: - Search into knowledge bases - Access their current support tickets - Contact the support The company …»