Autopilot
Autopilot automates business processes including approvals, task assignments, and reporting directly within Microsoft Teams.
Autopilot Workflow SolutionsPaid
SysAid
by SysAidMicrosoft 365Price not published
Create and manage SysAid tickets through a chatbot in Microsoft Teams.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
SysAid Copilot connects the SysAid AI Chatbot with Microsoft Teams. The bot creates and updates SysAid tickets, displays ticket details and status information, and closes or reopens tickets. Ticket updates can include notes, attachments, and screenshots. AI admins can view usage information in the AI Usage Dashboard.
Key capabilities
from the Microsoft Marketplace listingTicket creation
Creates new SysAid tickets directly in Microsoft Teams.
Ticket updates
Adds notes, attachments, and screenshots to SysAid tickets.
Ticket viewing
Shows active and recently closed tickets with their details.
Ticket status control
Closes and reopens SysAid tickets from Microsoft Teams.
Usage dashboard
Shows AI usage information through the AI Usage Dashboard for AI admins.
Use cases
- IT communication can take place within Microsoft Teams instead of through separate forms or emails.
- End users can receive ticket status updates during a conversation in Microsoft Teams.
Who it's for
The listing names end users and AI admins.
How it compares
SysAid is listed with an unknown price type, cloud deployment, and an update date of Jul 2024, while Autopilot is listed as paid, cloud-deployed, and updated in Aug 2026. WebQnA is listed with an unknown price type, cloud deployment, and an update date of Jan 2025.
In the catalog
870 plugins in Microsoft Teams · Analytics
Price distribution: 28 free, 45 freemium, 306 paid, 491 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«SysAid Copilot offers a seamless integration of the AI Chatbot into Microsoft Teams, revolutionizing user interactions by allowing them to effortlessly engage in conversations to find solutions, ask questions, and create tickets within a familiar interface. This conversational support simplifies the process …»