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Service Agent Script for Salesforce Flow
by Salesforce LabsSalesforceFree
Display and copy call scripts in Salesforce Flow screens for service agents.
PRICINGFree
DEPLOYMENTCloud
CATEGORYProductivity
UPDATED ON MARKETPLACE
What it does
Adds a call script component to Salesforce Flow screens, with script text entered manually or supplied through a flow variable. The component includes controls to copy script text to the clipboard or to a Live Agent chat using a transcript record ID. Color and text size can be configured through component attributes.
Key capabilities
from the Salesforce AppExchange listingFlow screen scripts
Displays manually entered script text or text supplied through a flow variable in Salesforce Flow screens.
Clipboard copying
Provides a button for copying the script text to the clipboard.
Live Agent copying
Copies script text to a Live Agent chat when a Live Chat Transcript record ID is passed to the component.
Visual customization
Allows the component color and text size to be set through attributes, with small, medium, and large size options.
Who it's for
Service agents managing customer cases.
In the catalog
642 plugins in Salesforce Platform · Productivity
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Salesforce Flow is an awesome tool to help your service agents manage customer cases; make your flows even better with this lightweight call script component. Add the component to your flow screens, enter your script text, and you’re done! The component contains a copy to clipboard button. You can customize the …»