Scoop Analytics
Blend Salesforce and other data, automate reports, and create dashboards with Scoop on Salesforce Platform.
Scoop Analytics, Inc.Freemium
SentiSum
by Asksenti ltdSalesforcePaid
Analyzes customer feedback across channels in Salesforce Platform, including sentiment, NPS, CSAT, conversation tags, alerts, and issue routing.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
SentiSum uses AI to consolidate and analyze customer interactions from emails, chats, phone calls, surveys. It provides insights into customer sentiment, NPS, and CSAT, and assigns tags to conversations to identify satisfaction drivers and issues. The platform can prioritize and route customer issues by urgency. It scans conversations in real time and alerts teams to unexpected issues such as product glitches or service disruptions.
Key capabilities
from the Salesforce AppExchange listingMultichannel feedback analysis
Consolidates and analyzes customer interactions from emails, chats, phone calls, surveys.
Sentiment and score analysis
Provides insights into customer sentiment, Net Promoter Score, and Customer Satisfaction.
Conversation tagging
Assigns tags to conversations to identify customer satisfaction drivers and issues.
Issue prioritization and routing
Prioritizes and routes customer issues based on urgency.
Real-time issue alerts
Scans customer conversations in real time and alerts teams to unexpected issues.
Who it's for
Teams analyzing customer feedback across an organization.
In the catalog
332 plugins in Salesforce Platform · Analytics
Price distribution: 154 free, 33 freemium, 145 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«In today’s fast-paced market, businesses struggle to unify and analyze customer feedback from various channels—emails, chats, phone calls, surveys, and reviews. This fragmented approach leads to missed insights, slow responses, and ultimately, suboptimal customer experiences. SentiSum addresses these challenges by …»