Zap Helpdesk - Email to Case
Converts incoming customer emails into support cases and automates case handling in Dynamics 365 Customer Service.
Zap ObjectsPaid
SD Case Manager
by Simply Dynamics LtdMicrosoft 365Paid
Log, track, escalate, and report cases in Microsoft Dynamics 365 Business Central.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
SD Case Manager records and manages cases in Microsoft Dynamics 365 Business Central. It supports configurable case queues, workflows, actions, escalation rules, priorities, notifications, email templates, and inbox monitoring. Cases can include billable and budgeted resources, items, and user time. The app supports the Essential and Premium editions.
Key capabilities
from the Microsoft Marketplace listingCase queues
Creates separate streams or queues for different case types.
Case workflows
Defines steps and actions that move cases toward resolution or closure.
Escalation rules
Automates escalation processes for due and overdue actions.
Case notifications
Links internal and external users to notifications about case progress and actions.
Email inbox monitoring
Monitors multiple email inboxes to log and update cases assigned to queues.
Resource tracking
Records billable and budgeted resources, items, and user time against cases.
Use cases
- Internal or external help desk requests can be logged and managed through resolution.
- Customer complaints can be recorded and followed from initial logging to resolution.
- Internal and external non-conformance reports can follow a structured process with alerts and actions.
- Process improvement ideas can be logged, workflowed, and communicated from initial idea to realisation.
Who it's for
Quality and management teams can use the app to manage non-conformance reports, alerts, and actions.
How it compares
SD Case Manager and Zap Helpdesk - Email to Case are paid cloud listings; SD Case Manager was updated on Jul 2026, while Zap Helpdesk - Email to Case was updated on Jan 2026. SD Case Manager and Search are paid cloud listings; SD Case Manager was updated on Jul 2026, while Search was updated on Jan 2025. SD Case Manager and Lanham Demand Planning are paid cloud listings; SD Case Manager was updated on Jul 2026, while Lanham Demand Planning was updated on Jul 2026.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| Zap Helpdesk - Email to Case | Paid | Cloud | |
| Search | Paid | Cloud | |
| Lanham Demand Planning | Paid | Cloud |
In the catalog
39 plugins in Dynamics 365 Business Central · Customer Service
Price distribution: 1 free, 1 freemium, 34 paid, 3 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Dynamics 365 Business Central
Deployment
Cloud
Pricing
Paid
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What the vendor says
«SD Case Manager for Microsoft Dynamics 365 Business Central offers a highly flexible means of logging, tracking, escalating and alerting issues as cases. Allowing individual configurable case queues, user-definable case workflows, template case actions and case escalation rules. Notify both internal and external …»