Roby

by ImageousMicrosoft 365Price not published

Manage IT, HR, and internal-request tickets inside Microsoft Teams.

Facts verified marketplace.microsoft.comAd-free rankings
PRICINGNot published
DEPLOYMENTCloud
CATEGORYHR
UPDATED ON MARKETPLACE
Roby — screenshot from the Microsoft Marketplace listing

What it does

Roby lets users submit, assign, follow up on, and close tickets within Microsoft Teams. Requests can be submitted through private chat or channel messages, with priority levels, due dates, internal notes, and file attachments. It stores responses to recurring questions and sends notifications about ticket updates, deadlines, resolutions, and follow-up messages. Roby can also connect support email, external Microsoft Teams workspaces, and existing ticketing systems.

Key capabilities

from the Microsoft Marketplace listing

Ticket management

Users can submit, assign, follow up on, close, prioritize, and add notes or files to tickets.

Stored responses

Roby stores responses to specific questions and lets employees search them before submitting a ticket.

Ticket notifications

Roby sends notifications about ticket updates, deadlines, resolutions, and follow-up message status.

Email ticket creation

A connected support email can automatically create tickets and sync the dialogue in Teams.

External ticket intake

Connected customer Microsoft Teams workspaces can submit support requests for management in Roby.

Use cases

  • Handle IT issues submitted through a private chat or Teams channel.
  • Collect and manage HR questions as internal requests.
  • Manage support requests from external customers through connected chat platforms.

Who it's for

Roby names employees, admins, agents, and support teams as users.

How it compares

Roby and LTAPPS Timesheet TM, Dynamic Forms for Microsoft 365, Ervy, and LTAPPS Time Off all list unknown pricing and cloud deployment. Roby was updated on Oct 2024, while the listed alternatives show update dates from Dec 2025 through Jul 2026.

NamePricingDeploymentUpdated
Robythis pluginPrice not publishedCloud
LTAPPS Timesheet TMPrice not publishedCloud
Dynamic Forms for Microsoft 365Price not publishedCloud
ErvyPrice not publishedCloud
LTAPPS Time OffPrice not publishedCloud

In the catalog

393 plugins in Microsoft Teams · HR

Price distribution: 7 free, 8 freemium, 87 paid, 291 price not published

Pricing & deployment

Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published

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What the vendor says

«Meet Roby - a refreshingly simple alternative to complex ticketing systems for companies that are looking to streamline support services. Submit, resolve, and manage tickets such as IT issues, HR questions, or any internal requests without leaving Microsoft Teams. Key Features and Functions (*all within Teams) Ticket …»

Official marketplace listing

Publisher
Imageous
Updated on marketplace
Facts verified

Tags

helpdeskticketingsystemcustomersupport