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Resonate CX Platform
by Resonate Solutions Pty LimitedMicrosoft 365Paid
Collect and analyze customer and employee feedback in Microsoft Teams through surveys, dashboards, text analysis, and callbacks.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
The cloud platform gathers customer and employee experience feedback through email, digital channels, in-app embedding, SMS, in-location devices, and social media. A single portal shows feedback, interaction details, and customer details, and supports customer callback scheduling. Text analytics classifies and groups feedback, while interactive dashboards present trends from structured and unstructured data. Feedback can also be displayed in staff areas, offices, board rooms, and high-traffic locations.
Key capabilities
from the Microsoft Marketplace listingOmni-channel feedback
Collects feedback through email, digital channels, in-app embedding, SMS, in-location devices, and social media.
Dynamic surveys
Creates contextual surveys using cognitive learning and machine learning to shape survey reactions.
Feedback management portal
Shows feedback, interaction details, and customer details in a single portal.
Callback scheduling
Supports scheduling customer callbacks from the portal.
Text analytics
Classifies and groups feedback to identify trends affecting customer experience.
Interactive dashboards
Presents trends from structured and unstructured data in one analysis environment.
Feedback display
Amplifies parts of feedback on screens in staff areas, offices, board rooms, and high-traffic locations.
Who it's for
The platform names frontline teams and C-suite teams as users.
In the catalog
844 plugins in Microsoft Teams · Analytics
Price distribution: 27 free, 45 freemium, 294 paid, 478 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Resonate’s cloud-based platform provides end-to-end experience management that is geared to manage the complexity of business and provide timely and actionable insight. The platform allows organisations to capture and manage customer and employee experience feedback data in an easy and effective way, providing easily …»
Official marketplace listing
Marketplace
Publisher
Resonate Solutions Pty Limited
Updated on marketplace
Facts verified