Analytics 365 Call Analytics: Demo
Free demo version that lets you explore Microsoft Teams call analytics metrics, reports and dashboards with sample data.
TollringPaid
QueuePilot
by Aurenz GmbHMicrosoft 365Price not published
Monitor Microsoft Teams call queues with live queue status, agent presence, KPIs, call journals, callbacks, and group analytics.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
QueuePilot runs inside Microsoft Teams and displays current call queue and group status. Agents can view callers waiting, logged-in and available agents, presence status, service levels, call totals, wait times, and talk times. A group-based call journal consolidates caller activity and shows callback status across the team. The QueuePilot web portal provides reports on call volume, service quality, answered, missed, dropped, and transferred calls, wait times, and agent login times.
Key capabilities
from the Microsoft Marketplace listingQueue status dashboard
Displays callers in the queue, logged-in and available agents, presence status, and group KPIs.
Group call journal
Groups caller information and shows call frequency and follow-up status.
Callback tracking
Agents can start callbacks for missed calls and team members can see callback status.
Group performance statistics
Provides statistics on service quality, call volume, call distribution, transferred calls, wait times, and agent login times.
Use cases
- Agents can start callbacks for callers who left the queue.
- Teams can monitor answered, missed, dropped, and transferred calls during a reporting period.
Who it's for
QueuePilot is for call queue agents, supervisors, and management.
How it compares
QueuePilot has unknown pricing, cloud deployment, and an update date of Mar 2026. Analytics 365 Call Analytics: Demo and Advanced Analytics Dashboard for Executives are paid and cloud-deployed, with update dates of May 2026 and Jun 2026. Team Board In/Out Status List has unknown pricing and a Apr 2026 update date, while Employee Directory TeamConnect is freemium with a Aug 2026 update date; all listed alternatives use cloud deployment.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Analytics 365 Call Analytics: Demo | Paid | Cloud | |
| Advanced Analytics Dashboard for Executives | Paid | Cloud | |
| Team Board In/Out Status List | Price not published | Cloud | |
| Employee Directory TeamConnect | Freemium | Cloud |
In the catalog
844 plugins in Microsoft Teams · Analytics
Price distribution: 27 free, 45 freemium, 294 paid, 478 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«Gain Full Visibility into Your Call Queues - Without Microsoft Teams Premium Do you lack insight into what’s happening in your call queues right now? How many callers are waiting, and which agents are logged in? Are you missing the ability to follow up with callers who abandoned the queue? Do you need a group-based …»