Infer
Builds a predictive model from historical CRM data and external signals to score prospect fit in Microsoft Dynamics CRM.
InferPrice not published
PowerChat
by PowerObjects An HCL CompanyMicrosoft 365Paid
Handle website visitor chats, CRM records, agent routing, and conversation history in Microsoft Dynamics CRM.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYSales
UPDATED ON MARKETPLACE
What it does
PowerChat brings website visitor conversations into Microsoft Dynamics CRM. When a chat starts, it can open an existing lead or contact, or create a new CRM record from the chat panel. It supports routing agents by topic or department, adding agents to chats, monitoring current visitors, configuring chat widgets, displaying visitor wait times, and saving chat text with record activities.
Key capabilities
from the Microsoft Marketplace listingLead and contact creation
Adds lead or contact records to CRM from the chat interface.
Record lookup on chat
Loads related lead or contact records when a visitor starts a conversation.
Department routing
Directs PowerChat agents according to assigned topics or departments.
Additional agent access
Permits several PowerChat agents to participate in one visitor conversation.
Live visitor view
Shows people visiting the website while they are online.
Chat widget controls
Offers a widget designer for changing the configuration of each chat widget.
Visitor wait display
Shows the elapsed wait period before an agent replies.
Activity transcript storage
Places ongoing chat transcripts in the activity area of a CRM record.
Who it's for
PowerChat users and agents handling website visitor conversations.
In the catalog
480 plugins in Microsoft Dynamics CRM · Sales
Price distribution: 15 free, 10 freemium, 261 paid, 194 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Dynamics CRM
Deployment
Cloud
Pricing
Paid
More from PowerObjects An HCL Company
Similar plugins in Microsoft Dynamics CRM · Sales
View all 480 →
OmniConnect
OmniConnect provides managed connectors between Microsoft Dynamics 365 Business Central and eCommerce or POS systems.
CodeunitPaid
KatarGo
KatarGo unifies finance, inventory, warehouse, and e-commerce operations for Microsoft Dynamics 365 Business Central.
TSO-DATA GmbHPaid
Drag & Drop
Drag & Drop lets Dynamics 365 Business Central users drag emails and files from Outlook or Windows Explorer into records.
Q-Team SolutionsPaid
What the vendor says
«PowerChat users are able to interact and track conversations with visitor to their web page, all from within Microsoft Dynamics CRM. Open lead and contact records automatically when a chat begins or create a new record directly from the PowerChat window. Features: • Create lead and contact records in your CRM directly …»
Official marketplace listing
Marketplace
Publisher
PowerObjects An HCL Company
Updated on marketplace
Facts verified