Simplify Resource | One-stop Solution
Manage hiring, staffing, projects, time, expenses, invoicing, and analytics in Salesforce.
CLOUSYS BUSINESS SOLUTIONSFreemium
Playvox | Workforce Management
by PlayvoxSalesforceFree
Manage workforce forecasting, scheduling, and real-time views across locations and work types in Salesforce.
PRICINGFree
DEPLOYMENTCloud
CATEGORYHR
UPDATED ON MARKETPLACE
What it does
Playvox WFM for Salesforce forecasts omnichannel demand and long-term staffing for distributed digital workforces. It automates scheduling and provides real-time visibility across locations and work types. Scheduling uses forecasts, KPIs, business requirements, SLAs, and goals. The product shows planned versus actual results for each location and work type.
Key capabilities
from the Salesforce AppExchange listingOmnichannel forecasting
Uses AI-powered forecasting for omnichannel demand and long-term staffing.
Automated scheduling
Automates scheduling using forecasts, KPIs, business requirements, SLAs, and goals.
Real-time visibility
Provides real-time views across locations and work types.
Capacity planning
Provides integrated capacity planning that changes with hiring conditions.
Skills-based scheduling
Accounts for the right agent skills when creating schedules.
How it compares
Calabrio ONE Workforce Engagement Management for Salesforce combines workforce management with quality management and analytics, while Playvox WFM describes forecasting, scheduling, capacity planning, and planned-versus-actual views. Verint Workforce Management Professional for Salesforce provides a Salesforce connector and omnichannel adaptors for workforce management forecasting; Playvox also describes automated scheduling and capacity planning.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Free | Cloud | |
| Calabrio ONE Workforce Engagement Management for Salesforce | Paid | Cloud | |
| Verint Workforce Management Professional for Salesforce | Paid | Cloud |
In the catalog
127 plugins in Salesforce Platform · HR
Price distribution: 43 free, 14 freemium, 70 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
More from Playvox
Similar plugins in Salesforce Platform · HR
View all 127 →
Resource Hero: Resource Management And Time Tracking Made Easy
Forecasts project workloads, assigns staff, and tracks time within Salesforce.
Resource Hero, LLC.Paid
3B WFM - Scheduling, Timesheeting , Time and Attendance
Manage staffing schedules, time tracking, attendance, and compliance in Salesforce Platform.
3B for SalesforcePaid
Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
What the vendor says
«Playvox WFM for Salesforce is optimized to increase efficiency, reduce costs, and create better customer outcomes. Most WFM solutions were built for 'calls,' and they try to adapt them for digital. Which means the many steps it takes to handle a customer interaction are not accounted for properly, which creates …»