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OtailO Returns
by OtailO Returns LTD.SalesforcePaid
Manage product returns in Salesforce Platform from initiation through inspection, resale, or routing to another shelf.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYCommerce
UPDATED ON MARKETPLACE
What it does
OtailO manages returns in Salesforce Platform from the start of a return through inspection, resale, or placement on another shelf. It calculates a route for each item using details about the product, the returner, the purchase location, the return’s economic viability, and other parameters. The platform supports configurable portals, paper-free processes, local and global returns, and direct carrier connections. It also connects with Salesforce order management, Returns, and RMA functions for policy enforcement, analysis, and reporting.
Key capabilities
from the Salesforce AppExchange listingReturns route calculation
Calculates an individual route for each return using product, returner, purchase location, economic viability, and other parameters.
Returns policy governance
Governs and enforces the existing returns policy.
Guided return inspection
Guides inspection for return authentication and certification.
Configurable return portal
Provides a configurable portal and paper-free return processes.
Carrier integration
Connects directly with major global carriers.
Salesforce returns integration
Connects with Salesforce order management, Returns, and RMA functions.
Returns reporting
Provides analysis and reports based on returns data.
Who it's for
Consumers and retailers.
In the catalog
99 plugins in Salesforce Platform · Commerce
Price distribution: 29 free, 20 freemium, 50 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«OtailO is a SaaS platform that provides an optimized end-to-end returns experience for consumers and retailers. This is done not only by enforcing the existing returns policy but also by calculating an optimal route for each and every return. The calculation is based on the item being returned, who is returning it …»