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OfficeAmp
by AnaekMicrosoft 365Price not published
Manages employee questions and workplace tickets inside Microsoft Teams, with ticket assignment and an external Kanban dashboard.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYHR
UPDATED ON MARKETPLACE
What it does
OfficeAmp answers employee questions using an internal knowledge base configured for the team. Employees can raise tickets by directly messaging OfficeAmp when the knowledge base does not provide an answer or the answer is not sufficient. An external Kanban dashboard supports visual ticket tracking, assignment, and resolution. The product also provides real-time reports and supports chores across multiple offices.
Key capabilities
from the Microsoft Marketplace listingKnowledge base responses
Uses an internal knowledge base to answer team questions.
Direct ticket requests
Lets employees raise tickets by directly messaging OfficeAmp.
Issue categorization
Uses AI to categorize reported issues, including categorization as IT.
Issue prioritization
Uses AI to prioritize reported issues.
Ticket assignment
Allows issues to be assigned to designated category managers or other team members.
Kanban dashboard
Provides an external dashboard for visual ticket tracking, assignment, and resolution.
Real-time reports
Generates real-time reports about office requirements.
Multi-office chores
Supports management of chores across multiple offices.
Use cases
- Employees can ask about paystubs, travel policies, or requests for new equipment through OfficeAmp.
- Employees can report office requests such as low pantry supplies, slow Wi-Fi, lighting problems, or the need for a mouse.
- Teams can use OfficeAmp to manage workplace requests across multiple offices.
Who it's for
Office managers, admins, employees, and team members responsible for handling workplace requests.
In the catalog
393 plugins in Microsoft Teams · HR
Price distribution: 7 free, 8 freemium, 87 paid, 291 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«OfficeAmp OfficeAmp makes it easy for office managers and admins to run an efficient workplace by giving employees a one-stop-shop for all of their requests and questions. Simple and robust ITSM system that lives entirely inside Microsoft Teams, with an external KanBan dashboard to visually track, assign, and resolve …»