Accounts News
Retrieve news for selected customer accounts and share articles in Salesforce Platform.
Salesforce LabsFree
MyHelp App
by Kredo SolutionsSalesforceFreemium
Searches Salesforce-related content and displays Google results beside Solutions or Knowledge Article results.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYDocuments and content
UPDATED ON MARKETPLACE
What it does
MyHelp App is a native search engine for Salesforce-related content. It combines a Google custom search with results from Salesforce Solutions or Knowledge Articles in a side-by-side view. Its dashboard reports search queries, article views, searches without results, search trends, article creation trends, and article statuses. The app also provides a support case option through Kredo Solutions, subject to the support plan.
Key capabilities
from the Salesforce AppExchange listingSalesforce content search
Searches Salesforce-related content through a Google custom search engine.
Side-by-side results
Displays Google search results alongside results from Solutions or Knowledge Articles.
Search metrics dashboard
Reports top search queries, top viewed help articles, searches without results, and search trends.
Article trend reporting
Reports help article creation trends and articles grouped by status.
Who it's for
Support is offered through a team of admins, developers, and architects.
How it compares
Smarter Documentation, Instant Answers provides Document360 knowledge base access within the Salesforce console, while MyHelp App combines Google custom search results with Salesforce Solutions or Knowledge Articles. MyHelp App also includes dashboard reporting for searches and help articles, which is not stated for Smarter Documentation, Instant Answers.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Freemium | Cloud | |
| Smarter Documentation, Instant Answers | Paid | Cloud | |
| Document360 | Price not published | Cloud |
In the catalog
642 plugins in Salesforce Platform · Documents and content
Price distribution: 308 free, 63 freemium, 271 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«MyHelp app by Kredo Solutions is a native personalized search engine for Salesforce.com related content, which provides side by side custom Google search results plus your Solutions object or Knowledge Article results. *Includes an offer for free support Metrics / Insights : MyHelp App Dashboard View various metrics …»