Solarwinds Service Desk
Microsoft Teams integration for SolarWinds Service Desk that removes manual ticket creation for Service Desk technicians.
Solarwinds Service DeskPrice not published
monday service
by monday.com ltdMicrosoft 365Price not published
Route internal service requests through Microsoft Teams and monday service.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYVarious
UPDATED ON MARKETPLACE
What it does
Employees can open internal requests through a conversational bot in Microsoft Teams. The add-in posts updates when requests change state, receive replies, or reach resolution. A personal ticket list shows current and completed requests, while service teams manage the underlying work in monday service.
Key capabilities
from the Microsoft Marketplace listingConversational submissions
Employees create service requests through a bot interaction in Microsoft Teams.
Request event alerts
Teams receives notifications for status changes, agent responses, and completed requests.
Personal request list
The My Tickets area displays an employee's active and completed requests.
monday service workflow
Service teams handle queues, agent assignment, and request resolution in monday service.
Use cases
- Employees can send IT, HR, facilities, and other internal requests from Microsoft Teams.
- Service teams can keep request handling in monday service while employees submit and monitor requests in Teams.
Who it's for
Employees submitting internal requests and service teams operating on monday service.
How it compares
Both monday service and Solarwinds Service Desk use cloud deployment and list an unknown pricing model. The monday service listing shows an update date of Jun 2026, compared with Mar 2024 for Solarwinds Service Desk.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Price not published | Cloud | |
| Solarwinds Service Desk | Price not published | Cloud |
In the catalog
393 plugins in Microsoft Teams · Various
Price distribution: 7 free, 8 freemium, 87 paid, 291 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«When employees need help, they shouldn't have to leave Microsoft Teams to get it. monday service brings ticket submission, status updates, and notifications directly into your workflow. Submit requests in seconds Employees submit tickets by chatting with a bot directly in Teams. No email chains, no switching apps …»