PDF Preview
PDF Preview displays purchase invoice PDFs directly within Microsoft Dynamics 365 Business Central without opening document links.
Q-Team SolutionsPaid
Microsoft Forms Pro Customer Satisfaction
by MicrosoftMicrosoft 365Paid
Links survey feedback to resolved cases in Dynamics 365 Customer Service and reports NPS, sentiment, key phrases, and survey metrics.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Links customer feedback from Microsoft Forms Pro surveys to cases in Dynamics 365 Customer Service after case resolution. Reports average NPS plus individual agent and customer NPS. Displays invitation counts, response counts, NPS, sentiment, and key phrases, with filters for case priority, location, product, and other parameters. Reports can be edited and customized.
Key capabilities
from the Microsoft Marketplace listingCase feedback reports
Links Microsoft Forms Pro customer feedback to cases after resolution in Dynamics 365 Customer Service.
NPS reporting
Shows average NPS and individual NPS for agents and customers.
Survey metrics
Displays survey invitations sent, responses received, NPS, sentiment, and key phrases.
Report filters
Filters reports by case priority, location, product, and other parameters.
Custom reports
Allows reports to be edited and customized.
In the catalog
328 plugins in Dynamics 365 · Analytics
Price distribution: 6 free, 11 freemium, 302 paid, 9 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Dynamics 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Use this app to get insights report that link customer feedback with the cases when you use Microsoft Forms Pro to send survey after case resolution in Dynamics 365 Customer Service. You can view average NPS as well as your agent’s and customer’s individual NPS. This app provides you the capability to filter the …»