Adds ticket management, customer portal, and knowledge base features to Dynamics 365.

Facts verified marketplace.microsoft.comAd-free rankings
PRICINGPaid
DEPLOYMENTCloud
CATEGORYSales
UPDATED ON MARKETPLACE
Lite Desk — screenshot from the Microsoft Marketplace listing

What it does

Lite Desk adds support and service ticket functions to Dynamics 365. It supports ticket creation, prioritization, cloning, classification, and duplicate-ticket closing. Entitlements define the service level assigned to a customer based on contracts or SLAs. A customer portal supports ticket submission, status tracking, and access to knowledge base resources.

Key capabilities

from the Microsoft Marketplace listing

Ticket Creation

Creates new support or service requests.

Ticket Prioritization

Assigns priority levels such as Low, Medium, or High.

Ticket Cloning

Duplicates an existing ticket for similar issues or recurring requests.

Customer Entitlements

Defines the service level a customer is entitled to based on contracts or SLAs.

Knowledge Base

Stores articles, FAQs, and guides about common issues.

Customer Portal

Provides ticket submission, status tracking, and access to knowledge base resources.

Ticket Classification

Categorizes tickets by type, department, or issue severity.

Duplicate Closing

Identifies and closes duplicate tickets.

Use cases

  • Companies or individuals can rebrand the application for white-labeling and resale.
  • Customers can submit tickets and track their status through the customer portal.

Who it's for

Lite Desk is for companies or individuals that rebrand and resell software.

How it compares

Lite Desk, SyncroStocks - Inventory Management Mobile Application, and Power-CRM for Marketing, Sales & Customer Service are paid cloud listings. Lite Desk was updated on Aug 2025, SyncroStocks on Nov 2024, and Power-CRM on Dec 2025.

NamePricingDeploymentUpdated
Lite Deskthis pluginPaidCloud
SyncroStocks - Inventory Management Mobile ApplicationPaidCloud
Power-CRM for Marketing, Sales & Customer ServicePaidCloud

In the catalog

189 plugins in Dynamics 365 · Sales

Price distribution: 10 free, 3 freemium, 170 paid, 6 price not published

Pricing & deployment

Platform
Microsoft 365
Product
Dynamics 365
Deployment
Cloud
Pricing
Paid

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What the vendor says

«Lite Desk is an add-on for Dynamics 365 / CRM enhancement that simplifies the software solution developed for white-labeling and resale, enabling companies or individuals to rebrand and market it as their own product. Designed for versatility and adaptability, the application can be customized to meet the unique …»

Official marketplace listing

Publisher
MANAGEMENT TECHNOLOGY CONSULTING LLC
Updated on marketplace
Facts verified

Tags

raiseticketcasemanagementservicelitedesk