Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Knowledge Article Feedback
by Salesforce LabsSalesforceFree
Collects and manages knowledge article feedback in Salesforce Platform.
PRICINGFree
DEPLOYMENTCloud
CATEGORYDocuments and content
UPDATED ON MARKETPLACE
What it does
The component lets community users indicate whether an article was helpful or relevant and provide a reason. It tracks feedback from internal staff and Communities users, while recording article details such as title, version, URL, and type. Teams responsible for article content can assign feedback, track its status. Reason options can be configured through the Reasons custom metadata type.
Key capabilities
from the Salesforce AppExchange listingCommunity article voting
Community users can indicate whether an article was helpful or relevant through thumbs-up or thumbs-down voting.
Feedback reason selection
Users can provide a reason when submitting article feedback.
Configurable reason options
Reason choices are managed through the Reasons custom metadata type and reflected in the component dropdown.
Feedback assignment
Article feedback can be assigned to the people responsible for handling it.
Feedback status tracking
The component tracks the status of assigned feedback.
Article feedback reporting
Article detail capture
The Article Feedback object stores the article title, version, URL, and type.
Who it's for
Community users, internal staff, and teams responsible for article content and quality.
In the catalog
210 plugins in Salesforce Platform · Documents and content
Price distribution: 57 free, 33 freemium, 120 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Knowledge Centered Service (KCS) is a methodology to help an organization best leverage Knowledge as a key asset of the business. A key practice of the KCS methodology is periodically evaluating your knowledge content quality. Users in a community have the option to assign articles a thumbs up or thumbs down vote but …»