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KayakoConnect
by Astrea IT Services Pvt LtdSalesforceFree
Connects Salesforce with Kayako to create, update, view, and reply to cases for Salesforce contacts.
PRICINGFree
DEPLOYMENTCloud
CATEGORYData and integration
UPDATED ON MARKETPLACE
What it does
KayakoConnect lets users create and update Kayako cases from Salesforce for contact records. Users can create replies in Kayako from Salesforce and view Kayako cases and replies in Salesforce. Agents can view cases according to their assigned case access. Updates made in Kayako are reflected in Salesforce.
Key capabilities
from the Salesforce AppExchange listingCreate Kayako cases
Users can create Kayako cases from Salesforce for contact records.
Update cases
Users can update a case from Salesforce, and changes made in Kayako are reflected in Salesforce.
Create case replies
Users can create a Kayako reply from Salesforce.
View case replies
Users can view replies from a specific Kayako case in Salesforce.
View all cases
Users can view all of their Kayako cases in Salesforce.
Access-based case views
Agents can view Kayako cases in Salesforce according to their assigned case access.
In the catalog
245 plugins in Salesforce Platform · Data and integration
Price distribution: 101 free, 26 freemium, 118 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Create case”, “Update case”, “View case(s) Reply”, “Create Reply” and “Get Attachment” for any Contact record(s) of Salesforce using this app. Features: 1.Creating Case from Salesforce in Kayako. 2.Updating Case from Salesforce in Kayko. 3.Create Reply from Salesforce in Kayako. 4.View Case Replies from Kayako in …»
Official marketplace listing
Marketplace
Publisher
Astrea IT Services Pvt Ltd
Updated on marketplace
Facts verified