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Interactive Knowledge Base INTRA
by Self Help Assistant SLSalesforcePaid
Manage multilingual knowledge content, approvals, training, and user access in Salesforce Platform.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYDocuments and content
UPDATED ON MARKETPLACE
What it does
Interactive Knowledge Base INTRA provides a front object for user access to a knowledge base and a back-end object for creating its structure and content. The app includes training mode, training plans, user roles, and a dashboard for monitoring content and usage. It also analyzes visitor interactions, including sentiment, unresolved queries, verbatim feedback, behavior, and regression.
Key capabilities
from the Salesforce AppExchange listingKnowledge base access
The front object provides users with access based on language markets and knowledge fields.
Content structure
The back-end object supports knowledge fields, categories, articles, departments, users, and training plans.
Article translation
Approval workflow
A three-level workflow controls when articles become visible in the front object.
Role-based access
Eight user types have different capabilities for access, content management, and analysis.
Usage monitoring
The dashboard provides high-level visibility into day-to-day activity for managers and executives.
Interaction analysis
The app includes sentiment, no-resolution, verbatim, behavior, and regression analysis.
Use cases
- A multilingual organization can publish an article in one language and create versions in other configured languages.
- Training teams can provide users with training mode and training plans.
Who it's for
Managers, executives, content managers, analysts, and other users assigned one of the app's eight user types.
In the catalog
206 plugins in Salesforce Platform · Documents and content
Price distribution: 42 free, 19 freemium, 145 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Front object and Back-end object. a) Front Object: provides access to the knowledge base to all the users. User access is granted based on Language (Markets) and Knowledge Fields. The app can work in more than 90 languages but Sentiment analysis only works with a limited number (see Additional information). It …»
Official marketplace listing
Marketplace
Publisher
Self Help Assistant SL
Updated on marketplace
Facts verified