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Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Incident Management Reports & Dashboard
by Salesforce LabsSalesforceFree
Track incidents, problems, change requests, escalations, and resolution time in Salesforce Platform dashboards.
PRICINGFree
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Provides dashboards for monitoring incidents across their lifecycle, including multi-customer escalations, open incidents, problems, and change requests. It uses standard fields from the Incident, Problem, and Change Request entities and includes metrics such as average time to close incidents, incident progress, and escalation team performance and health.
Key capabilities
from the Salesforce AppExchange listingIncident lifecycle tracking
Monitors incidents throughout their lifecycle, including open incidents and average time to close.
Change and problem tracking
Reports on problems and change requests alongside incidents.
Escalation monitoring
Provides views of multi-customer escalations and escalation team performance and health.
Who it's for
Escalation teams and teams managing incidents, problems, and change requests.
In the catalog
245 plugins in Salesforce Platform · Analytics
Price distribution: 101 free, 26 freemium, 118 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Understand how your team is managing incidents throughout their lifecycle and get a clear view into multi-customer escalations! You can also track open incidents, problems, and change requests as well as time to resolve incidents to improve your organization's efficiency. These dashboards access data from standard …»