Competella Contact Center
Provides voice queues, call distribution options, statistics, and online monitoring as a hunt group solution for Microsoft Teams.
Competella ABPrice not published
HOMER.center
by Digital Storm GmbHMicrosoft 365Price not published
Open and update IT support tickets and receive support-team replies in Microsoft Teams.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCustomer Service
UPDATED ON MARKETPLACE
What it does
Lets Microsoft Teams users contact the support team of an IT service provider that uses HOMER.center. The bot supports opening support tickets, adding information to existing tickets, and receiving replies in Teams chat. Support responses are handled by human staff, not by the bot.
Key capabilities
from the Microsoft Marketplace listingOpen support tickets
Users can create support tickets from Microsoft Teams.
Update existing tickets
Users can add information to tickets that are already open.
Receive team replies
The support team can send feedback through the Teams chat.
Who it's for
Microsoft Teams users and IT service provider support teams.
In the catalog
77 plugins in Microsoft Teams · Customer Service
Price distribution: 2 free, 3 freemium, 27 paid, 45 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«With the HOMER.center bot, users can interact directly with the support team of their IT service provider (if they use HOMER.center as their IT service provider system). Users of Microsoft Teams benefit from the possibility to open support tickets via Teams - in addition to Outlook, telephone or the HOMER.center …»