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GoTo Resolve
by GoTo Inc.Microsoft 365Price not published
Manage IT tickets and start remote support sessions within Microsoft Teams.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYCollaboration
UPDATED ON MARKETPLACE
What it does
GoTo Resolve lets employees submit, and follow up on tickets in Microsoft Teams. Agents can receive, manage, and comment on tickets there, then start a remote support session from Microsoft Teams. An active GoTo Resolve license is required.
Key capabilities
from the Microsoft Marketplace listingTicket submission
Employees can submit tickets through Microsoft Teams.
Ticket management
Agents can receive, manage, and comment on tickets in Microsoft Teams.
Remote support
Agents can start a remote support session from Microsoft Teams.
Who it's for
GoTo Resolve is intended for IT teams, helpdesk agents, and employees submitting support requests.
In the catalog
950 plugins in Microsoft Teams · Collaboration
Price distribution: 19 free, 11 freemium, 100 paid, 820 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«GoTo Resolve is an all-in-one IT management suite purpose-built for today's IT support challenges. It brings together world class remote access & support with conversational ticketing to help you receive requests, triage problems, and fix issues quicker. Every IT team, helpdesk agent, and support request is different …»