Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
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Go Autonomous
by Go AutonomousSalesforceFreemium
Automates customer-request processing in Salesforce Platform by extracting document information, validating sales-order data, and linking enterprise systems.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCommerce
UPDATED ON MARKETPLACE
What it does
Uses artificial intelligence to determine the intent of customer requests arriving in an email inbox and gather relevant details from messages and their attachments. It recognises customer purchase orders across media types, formats, and messaging channels. The add-in identifies which purchase-order fields to capture without requiring prior mapping, then checks the data against business rules and connected systems to find sales-order exceptions. It can connect the process with enterprise technology systems for end-to-end automation.
Key capabilities
from the Salesforce AppExchange listingRequest intent identification
Determines the intent of customer requests received in an email inbox.
Purchase-order recognition
Recognises customer purchase orders across different media types, formats, and messaging channels.
Flexible order capture
Selects purchase-order information for extraction without a predefined field map.
Order data validation
Checks extracted information against connected systems and business rules to identify sales-order exceptions.
Enterprise system connection
Connects the automated process to enterprise technology systems.
In the catalog
1,106 plugins in Salesforce Platform · Commerce
Price distribution: 265 free, 166 freemium, 675 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«Using artificial intelligence, Go Autonomous automates your business processes by identifying the intents of your customer requests in the email inbox. By extracting the relevant information from the email and attached documents, your case management is enriched - freeing up time and reducing errors.»