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Fullstory Behavioral Data Analytics
by FullstorySalesforceFreemium
Analyzes user sessions in Salesforce Sales Cloud and Service Cloud with AI summaries and session playback.
PRICINGFreemium
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Fullstory provides AI-generated session summaries on Case, Contact, and Lead pages in Service Cloud and Sales Cloud. Service Cloud summaries surface user goals, errors, and frustration, while Sales Cloud summaries show product interest, buying signals, viewed pricing pages, and used features. Teams can watch session replays from Salesforce and define custom extraction instructions with prompt profiles. Fullstory captures interactions automatically without tagging or manual setup, including in single-page apps.
Key capabilities
from the Salesforce AppExchange listingService Cloud summaries
AI summaries on Case and Contact pages surface user goals, errors, and frustration.
Sales Cloud summaries
AI summaries on Contact and Lead pages identify product interest and buying signals.
Custom prompt profiles
Custom prompt profiles define which details the AI extracts.
Session playback
Session replays are available directly from Salesforce.
Automatic interaction capture
Fullstory captures interactions without tagging or manual setup, including in single-page apps.
Who it's for
Service Cloud agents and Sales Cloud sales teams.
In the catalog
86 plugins in Sales Cloud · Analytics
Price distribution: 18 free, 20 freemium, 48 paid
Pricing & deployment
Platform
Salesforce
Product
Sales Cloud
Deployment
Cloud
Pricing
Freemium
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What the vendor says
«AI Session Summaries for Service Cloud Reduce ticket resolution time drastically with instant, AI-powered context in Service Cloud. Agents get immediate summaries of user issues for faster, more effective resolutions. -Instant Answers: AI-generated summaries on Case/Contact pages highlight user goals, errors, and …»