Elyn Returns & Exchanges Module

by ElynSalesforceFreemium

Manage returns in Commerce Cloud with product exchanges and store credit options.

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PRICINGFreemium
DEPLOYMENTCloud
CATEGORYCommerce
UPDATED ON MARKETPLACENot published
Elyn Returns & Exchanges Module — screenshot from the Salesforce AppExchange listing

What it does

Elyn provides a customer-facing return platform integrated with Salesforce Commerce Cloud. Customers can request returns and choose exchanges between product variants, products at the same or different prices, or store credit. The platform also supports instant exchanges without reserving inventory and provides a branded return interface. Elyn integrates with Einstein to suggest relevant products during exchanges involving different products.

Key capabilities

from the Salesforce AppExchange listing

Variant exchanges

Customers can exchange a returned item for another variant of the same product.

Product exchanges

Customers can exchange items for different products with the same or a different price.

Instant exchanges

The platform supports exchanges that do not require inventory reservation.

Store credit options

Return workflows can offer flat store credit or topped-up store credit.

Branded return interface

The platform provides a fully branded interface for return requests.

Einstein integration

Einstein suggests relevant products during exchanges involving different products.

Who it's for

Fashion brands.

How it compares

Elyn focuses on exchanges, store credit, instant exchanges, and Einstein product suggestions within the return workflow. Litmus7 Order Returns Cartridge for B2C Commerce supports storefront return initiation and processes such as label printing, notifications, and refunds.

NamePricingDeploymentUpdated
Elyn Returns & Exchanges Modulethis pluginFreemiumCloudNot published
Litmus7 Order Returns Cartridge for B2C CommerceFreemiumCloudNot published

In the catalog

215 plugins in Commerce Cloud · Commerce

Price distribution: 66 free, 78 freemium, 71 paid

Pricing & deployment

Platform
Salesforce
Product
Commerce Cloud
Deployment
Cloud
Pricing
Freemium

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What the vendor says

«Fashion brands are refunding every single e-commerce return. With return rates ranging from 25 to 50%, this represents a huge cost. Elyn enables brands to retain massive revenue by implementing online exchanges & store credit. The Elyn customer-facing return platform enables customers to autonomously request returns …»

Official marketplace listing

Publisher
Elyn
Facts verified