Automated CSAT Survey
Automates customer satisfaction surveys and stores responses in Salesforce.
Dean Infotech Pvt LtdFree
Einstein Reply Recommendations Value
by Salesforce LabsSalesforceFree
Analyze reply recommendations in Salesforce Platform with dashboards, reports, KPIs, and interaction trends.
PRICINGFree
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
The app creates a dashboard for Einstein Reply Recommendations using selected metrics and cost assumptions. It provides reports and visualizations for business value, KPIs, reply usage, and agent interaction trends. Setup requires Einstein Reply Recommendations and CRM Analytics.
Key capabilities
from the Salesforce AppExchange listingCustom value dashboard
Creates a dashboard based on selected metrics and cost assumptions for Reply Recommendations.
Business value reporting
Builds reports and visualizations covering Reply Recommendations business value and KPIs.
Reply performance tracking
Shows the most and least posted recommended replies.
Interaction trend tracking
Tracks trends in how agents interact with recommended replies.
In the catalog
1,106 plugins in Salesforce Platform · Analytics
Price distribution: 265 free, 166 freemium, 675 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Get insight into your recommendations model with a comprehensive dashboard customized to your metrics and cost assumptions. Quantify productivity gains, track how agents interact with recommended replies, and spot areas for improvement. To get started, set up Einstein Reply Recommendations and CRM Analytics. Next …»