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Einstein Case Classification Value
by Salesforce LabsSalesforceFree
Analyzes Einstein Case Classification metrics and case costs in Salesforce Platform.
PRICINGFree
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Provides a configurable dashboard for Einstein Case Classification. It uses case data, classification performance metrics, and case cost assumptions to analyze business value and KPIs across up to four business dimensions. Reports and visualizations cover recommendation performance and Average Handle Time for cases.
Key capabilities
from the Salesforce AppExchange listingConfigurable dashboard
The dashboard can be configured to match an Einstein Case Classification setup.
Cost analysis
The dashboard accepts case cost assumptions for analysis.
Business dimensions
Analysis can cover up to four business dimensions.
Reports and visualizations
The add-in provides reports and visualizations for case classification business value and KPIs.
Performance metrics
Case data and classification performance metrics are used to measure Einstein Case Classification recommendations and track Average Handle Time.
In the catalog
332 plugins in Salesforce Platform · Analytics
Price distribution: 154 free, 33 freemium, 145 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«Gain insight into your classification model with a comprehensive dashboard. Configure the dashboard to match your Einstein Case Classification setup, plug in your case cost assumptions, and analyze up to four business dimensions. Identify Einstein’s strengths, quantify your productivity gains, and spot trouble areas …»