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Einstein Bots Value
by Salesforce LabsSalesforceFree
Analyze Einstein bot performance, usage, and financial impact in Salesforce Platform.
PRICINGFree
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
The package provides three dashboards covering business value, KPIs, and bot analytics. After entering the bot start date and answering questions about the support process, the dashboards present financial impact, support workload changes, bot activity, and customer conversation data. Metrics include completed goals, agent transfers, and other usage measures.
Key capabilities
from the Salesforce AppExchange listingBusiness value dashboard
Presents the bot’s financial impact and changes in support workload.
KPI dashboards
Provides pre-built views for bot-related performance indicators.
Bot analytics
Shows bot activity, completed goals, agent transfers, and other usage measures.
Conversation insights
Provides data about how customers interact with the bot.
Use cases
- Examine customer interactions and transfer patterns in the bot analytics views.
In the catalog
464 plugins in Salesforce Platform · Analytics
Price distribution: 274 free, 25 freemium, 165 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Free
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What the vendor says
«The Einstein Bots Value Dashboard gives you additional insights into KPIs and business ROI from your bot. The package includes 3 dashboards that are Business Value, KPIs, and Bots Analytics that show business outcomes in terms of case deflection and reduction in handle time. Also, you can get insights from bot usage …»