AI Customer Intelligence
AI analysis app for Dynamics 365 Business Central that provides customer KPIs, churn probability, and customer grouping.
Data CouragePaid
Customer 360 Analytics
by KoçSistem Bilgi ve Iletisim Hizmetleri A.S.Microsoft 365Paid
Provides CRM dashboards and customer analysis within Microsoft Dynamics 365 Customer Insights.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
Customer 360 Analytics uses Azure Machine Learning within Microsoft Dynamics 365 Customer Insights. It provides dynamic dashboards for CRM KPIs and a 360-degree customer view with fields such as demographics, spending, churn score, status, and favourite category. The listed models cover customer segmentation, churn prediction, and purchase prediction. Deployment uses customer and transaction data supplied to the Customer Insights platform, with Tani handling the deployment process.
Key capabilities
from the Microsoft Marketplace listingDynamic CRM dashboards
Dashboards display CRM KPIs such as total revenue and counts of active, inactive, lost, and new customers.
Customer 360 views
Customer views include demographics, average spending, churn score, customer status, and favourite category.
Customer segmentation
A customer segmentation model creates action-based customer segments.
Churn prediction
A predictive churn model is included.
Purchase prediction
A purchase prediction model is included.
Use cases
- B2C companies can use the platform to manage customer experience.
- Companies can use customer and transaction data to build data-driven strategies with a customer-centric approach.
Who it's for
The vendor names companies, especially in the B2C sector, as the intended users.
How it compares
Customer 360 Analytics and AI Customer Intelligence, Business Central CRM Insights, Insights Connector for Power BI, Business Central Sales Insights, and Wise BC Financial Insights are all listed as paid cloud offerings. Customer 360 Analytics was updated on Dec 2025; AI Customer Intelligence, Business Central CRM Insights, Insights Connector for Power BI, and Business Central Sales Insights show Aug 2026, while Wise BC Financial Insights shows Dec 2024.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| AI Customer Intelligence | Paid | Cloud | |
| Business Central CRM Insights | Paid | Cloud | |
| Insights Connector for Power BI | Paid | Cloud | |
| Business Central Sales Insights | Paid | Cloud | |
| Wise BC Financial Insights | Paid | Cloud |
In the catalog
328 plugins in Dynamics 365 · Analytics
Price distribution: 6 free, 11 freemium, 302 paid, 9 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Dynamics 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Customer 360 Analytics is an integrated solution developed by Tani, using the Azure Machine Learning(ML) environment within Microsoft Dynamics 365 Customer Insights platform. This platform is ideal for companies especially in the B2C sector, who wants to manage their customer experience and build data driven …»
Official marketplace listing
Marketplace
Publisher
KoçSistem Bilgi ve Iletisim Hizmetleri A.S.
Updated on marketplace
Facts verified