Resonate CX | NPS, CSAT, 5-Star, & CES Surveys for Salesforce
Collects NPS, CSAT, CES, and 5-star feedback and analyzes it in Salesforce.
Resonate CXFreemium
CSAT.AI
by NavedasSalesforcePaid
Scores text, email, and chat interactions in Salesforce to assess agent quality, customer sentiment, and predicted CSAT.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
CSAT.AI analyzes text, email, and chat interactions to assess whether customer questions were answered, agent empathy, and customer sentiment. It uses these measures to predict a CSAT score without surveys. Managers can set a rubric, track trends, and generate and export reports.
Key capabilities
from the Salesforce AppExchange listingInteraction analysis
Analyzes text, email, and chat interactions for question resolution, agent empathy, and customer sentiment.
CSAT prediction
Uses interaction measures to predict a CSAT score without surveys.
Quality scorecards
Provides real-time scorecards and feedback, with a customizable rubric.
Trend reporting
Displays changes in trends and supports generating and exporting reports.
Automated quality audits
Automatically audits agents' interactions.
Use cases
- A team can examine trends such as delivery or subscription topics in reports.
Who it's for
Managers and agents.
In the catalog
332 plugins in Salesforce Platform · Analytics
Price distribution: 154 free, 33 freemium, 145 paid
Pricing & deployment
Platform
Salesforce
Product
Salesforce Platform
Deployment
Cloud
Pricing
Paid
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What the vendor says
«CSAT.AI automates QA, analyzing 100% of text, email and chat interactions. Without spreadsheets or manual entry, managers have comprehensive data to guide decisions. In the moment feedback helps agents stay on track and continuously improve! CSAT.AI measures if the customer’s questions were answered, how empathetic …»