B2F Advanced Notification Management
Automates business notifications and report delivery for Microsoft Dynamics 365 Business Central environments.
B2FPaid
CS Connect
by CorporateServe Solutions Pvt LtdMicrosoft 365Paid
Manage customer complaints and feedback in Business Central.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
CS Connect manages customer complaints and feedback from submission through resolution. Users can attach images or documents, assign responsibilities, set deadlines, monitor progress, and receive status notifications. Workflows route complaints to departments or personnel, while dashboards and reports support root cause analysis and investigation records. The system can connect with on-premises or cloud-based third-party systems.
Key capabilities
from the Microsoft Marketplace listingComplaint submission
Users can submit complaints through forms and attach images or documents.
Complaint tracking
Complaints can be assigned, given deadlines, and monitored during resolution.
Workflow routing
Predefined workflows route complaints to departments or personnel and include escalation mechanisms.
Status notifications
The system sends status notifications and automated acknowledgment messages.
Root cause analysis
Subject matter experts can record multiple root causes, attach evidence, and capture investigation decisions.
Dashboard reporting
Dashboards and reports provide information about customer service team performance.
Third-party integration
The framework supports connections with on-premises or cloud-based third-party systems.
User access control
User access controls restrict access to sensitive information.
Use cases
- Customer service teams can convert complaints from social, messaging, chat, email, and voice channels into tickets.
- Subject matter experts can record root causes, evidence, and decisions during complaint investigations.
Who it's for
It is intended for customer service teams, support managers, and subject matter experts.
How it compares
CS Connect, B2F Advanced Notification Management, Quality Inspector, B2F Purchase Request Management, and Business Central CRM Insights are paid cloud listings. CS Connect was updated on Nov 2024, while B2F Advanced Notification Management was updated in Jul 2026, Quality Inspector in Aug 2026, B2F Purchase Request Management in Aug 2026, and Business Central CRM Insights in Aug 2026. ECLAIRS is also a paid cloud listing and was updated in Aug 2025.
| Name | Pricing | Deployment | Updated |
|---|---|---|---|
| this plugin | Paid | Cloud | |
| B2F Advanced Notification Management | Paid | Cloud | |
| Quality Inspector | Not in catalog | ||
| B2F Purchase Request Management | Paid | Cloud | |
| Business Central CRM Insights | Paid | Cloud | |
| ECLAIRS | Paid | Cloud | |
In the catalog
249 plugins in Dynamics 365 Business Central · Analytics
Price distribution: 8 free, 5 freemium, 235 paid, 1 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Dynamics 365 Business Central
Deployment
Cloud
Pricing
Paid
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What the vendor says
«Explore a 360-degree view of customers with our integrated CS Connect solution helping you to progress and make improvements — leading to reduced costs, increased profitability, and increased customer satisfaction. CorporateServe’s CS Connect is designed to streamline and automate the process of handling customer …»
Official marketplace listing
Marketplace
Publisher
CorporateServe Solutions Pvt Ltd
Updated on marketplace
Facts verified