OmniConnect
OmniConnect provides managed connectors between Microsoft Dynamics 365 Business Central and eCommerce or POS systems.
CodeunitPaid
CRM Telephony Integration
by C Centric Solutions Pvt LtdMicrosoft 365Paid
Connects telephony systems with Microsoft D365 CRM for configurable call-data exchange and database searches.
PRICINGPaid
DEPLOYMENTCloud
CATEGORYSales
UPDATED ON MARKETPLACE
What it does
Connects one or more telephony systems with Microsoft D365 CRM through common integration methods. A wizard-driven interface lets users configure connections, exchanged parameters, database searches, search order, and result display. An inbuilt simulator supports testing integration scenarios against the database. The listing states support for both cloud and on-premise Microsoft D365 CRM.
Key capabilities
from the Microsoft Marketplace listingTelephony integration
Connects with telephony systems using common integration methods.
Multiple connections
Supports defining multiple CTI connections.
Configurable searches
Lets users define the tables, fields, parameters, and sequence used for CRM database searches.
Search result display
Lets users configure how search results are displayed.
Integration simulator
Includes a simulator for testing and refining integration scenarios against the database.
Use cases
- Configure call-related data exchange between a telephony system and Microsoft D365 CRM.
- Run multiple database searches in a defined sequence to return call-related CRM information.
- Test integration behavior against database scenarios before adjusting the configuration.
Who it's for
Business users configuring CTI integrations.
In the catalog
480 plugins in Sales
Price distribution: 15 free, 10 freemium, 261 paid, 194 price not published
Pricing & deployment
Platform
Microsoft 365
Deployment
Cloud
Pricing
Paid
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What the vendor says
«To provide an exceptional customer experience during a call, it is essential that the call management solution (Telephony System) and the customer management solution (CRM) should be in sync. A good CTI integration provides crucial information to the agent during a call and helps manage the 'moment-of-truth' …»
Official marketplace listing
Marketplace
Publisher
C Centric Solutions Pvt Ltd
Updated on marketplace
Facts verified