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CoreInteract Administration
by Altigen Communications, Inc.Microsoft 365Price not published
Manage CoreInteract settings in Microsoft Teams, including workflows, users, roles, routing, and reporting.
PRICINGNot published
DEPLOYMENTCloud
CATEGORYAnalytics
UPDATED ON MARKETPLACE
What it does
CoreInteract Administration lets organization administrators manage CoreInteract from Microsoft Teams. It provides controls for workflow dashboards, workgroups, users, roles, audio files, organization management, operating hours, and source management. The app also supports configuration of call routing and queuing, screen pops, AI analytics, performance dashboards, and historical reporting.
Key capabilities
from the Microsoft Marketplace listingWorkflow management
Administrators can create, edit, and view workflow dashboards for routing and queuing Voice, SMS, WebChat, Email, and Social communications.
Organization administration
Administrators can manage workgroups, users, roles, audio files, organization settings, and hours of operation.
Source management
The app supports source management for CRM, HRM, and xRM screen pops.
Call routing
The app supports inbound call routing and queuing.
Screen pop integration
The app supports integrated screen pops for Dynamics 365 and SalesForce.
Analytics and reporting
The app provides AI analytics, real-time performance dashboards, and historical reporting with trend analysis.
Who it's for
CoreInteract Administration is for organization administrators with administrator rights to the company’s CoreInteract instance.
In the catalog
1,100 plugins in Dynamics 365 · Analytics
Price distribution: 33 free, 50 freemium, 536 paid, 481 price not published
Pricing & deployment
Platform
Microsoft 365
Product
Microsoft Teams
Deployment
Cloud
Pricing
Price not published
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What the vendor says
«CoreInteract for admin provides you complete control of CoreInteract directly from your Microsoft Teams client, no logging into separate applications or a need to launch a web browser. This app can only be used by Admins of the organization. Once you are granted the appropriate administrator rights to your company’s …»
Official marketplace listing
Marketplace
Publisher
Altigen Communications, Inc.
Updated on marketplace
Facts verified